Refund & Cancellation Policy

Last updated: July 23, 2026

W$ credit

W$ credit is added to your account once your payment is confirmed and a code is issued. WAI is a real, operating service with real costs - AI provider fees, hosting, and tax/compliance obligations - and your purchase goes toward covering those, including some shared features every visitor benefits from (like Live Data access for people who are not even logged in). Once WAI's full accounting/invoicing system is switched on, crediting moves to a straightforward basis and this page will be updated accordingly. Because WAI does not currently process card payments automatically, every top-up is manually reviewed - if a payment was made in error or a code was issued incorrectly, contact [email protected] before the credit is used and we will review a refund on a case-by-case basis. Once credit has been consumed through actual AI usage, it is not refundable.

SMB / Enterprise subscriptions

Because subscriptions are currently set up manually (WAI's accounting/invoicing module is not yet live - see Subscriptions), refund and cancellation terms for a subscription are agreed directly, in writing, at the time the plan is set up, and those written terms take precedence over this general policy for that account.

How to request a refund

Email [email protected] with your account email and the date/amount of the payment. We aim to respond within a few business days.